Privacy Policy

Our contact details
Name: RAMP Training Group
Address: 6 Trident Business Centre, Riverside Park, Middlesbrough,TS2 1PY
Phone Number: 01642 247187
Email: office@ramptraininggroup.com

Introduction
RAMP Training Group Ltd takes your privacy seriously. This Privacy Notice is intended to set out your rights and answer any queries you may have about your personal data. If you require any additional details, please contact us at office@ramptraininggroup.com.

Our personal data handling procedures have been developed in line with the requirements of the UK General Data Protection Regulation (UK GDPR) and the applicable laws of the United Kingdom. Where you use services provided by RAMP Training Group Ltd, we will be the data controller. 

The type of personal information we collect, use, process, store and share
Personal information that RAMP Training Group Ltd may collect, use, process, store and share about you may include, but is not limited to: 

• Personal identifiers (for example name, date of birth and address)
• Payment and delivery details
• Contact details (for example your email address and phone numbers) 
• Characteristics (for example ethnicity, religion and nationality)
• Training records (for example log book hours, IRATA number, current level of training, training outcomes and absence details)
• Medical information and emergency contact details 
• Certificates 
• Copies of ID documents 
• Photographs  
• Data that we have received from other sources
• Information related to the browser or device you use to access our website
• Details of your employer.

How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To book onto a training course 
• As you are looking for work 
• As you are working with RAMP Training Group Ltd.

We also collect personal data about you when you interact with us and from the personal data you provide to us:

• When you apply for our services or events 
• When you deliver services on our behalf
• When you talk to us on the phone
• In feedback and surveys
• In a complaint or appeal
• When you use our website
• In emails, letters or other documents.

We may also receive data from other parties such as Corrodere and the company you work for. 

We use this data to provide the following services: 

• Book your place on a course 
• Keep you informed about the course you have booked on
• Keep you informed about future courses
• To carry out research 
• To comply with the law  
• To help secure employment 
• To allow RAMP Training Group Ltd to operate.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:  

• Your consent (you are able to remove your consent at any time - you can do this by emailing office@ramptraininggroup.com)
• We have a contractual obligation
• We have a legal obligation
• We have a legitimate interest.

How we store your personal information
We keep personal information about you for six years after the completion/commissioning of the course/services. We may also keep it for less time or longer if this is necessary in order to comply with our legal obligations.

We will keep your information for one of these reasons:

• To respond to any questions or complaints
• To show that we treated you fairly
• To maintain records according to rules that apply to us
• For research or statistical purposes.

We are also required to retain certain information as required by law, or for as long as is reasonably necessary, to meet regulatory requirements, resolve disputes and prevent fraud.

Data sharing
We do not share information about you with any third party without consent unless the law and our policies allow us to do so.

Where it is legally required or necessary (and it complies with Data Protection Law) we may share personal information about you with:

• Authorities such as Corrodere, ECITB and First Aid Trainers
• Our regulators
• Suppliers and service providers
• Financial organisations 
• Companies looking for Technicians 
• Companies we are working for
• Professional advisers and consultants.

Your data protection rights
Under data protection law, you have the right to have inaccurate personal data corrected, in certain circumstances, deleted, transferred or destroyed, or restricted. 

You also have the following rights: 

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at  office@ramptraininggroup.com if you wish to make a request.

How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at  office@ramptraininggroup.com.

Alternatively, you can contact the Information Commissioner’s Office at https://ico.org.uk/concerns/.